RETURN

POLICY

At Monako Jewelry, we prioritize customer satisfaction and aim to provide a hassle-free return process.

We understand that sometimes a return is necessary, and we are here to assist you.

Eligibility for Returns

We accept returns for online purchases within 10 days from the date you received your order. To be

eligible for a return, the product must meet the following conditions:

1. Unused Condition: The item must be in its original condition, unused, and free from any signs of

wear or damage.

2. First-Time Return Request: This return policy applies only to your first return request for each

purchased item. Subsequent return requests for the same item will not be accepted.

Who Pays for Return Shipping?

  • Customer Responsibility: If the return is due to reasons such as changing your mind or personal

        preference, you are responsible for the return shipping costs.

  • Monako Jewelry Responsibility: If the return is due to an error on our part, such as receiving

        the wrong item or a defective product, Monako Jewelry will cover the return shipping costs.

Steps to Complete a Return

1. Request a Return:

  • Contact us via email at MONAKOSTORELLC@GMAIL.COM during our customer service

               hours: Monday to Friday, 9:00 am – 6:00 pm, eastern time.

  • Specify your order number, the item(s) you wish to return, and the reason for the

                return.

2. Prepare the Product:

  • Place the product in its original packaging, ensuring it is protected with soft materials to

prevent damage during shipping.

  • Include a sheet of paper with the following information:

a. Order number

b. Reason for the return

c. Name of the item being returned

d. Place everything in a shipping box and seal it securely with adhesive tape.

3. Shipping Instructions:

  • If you are responsible for the return shipping, you will need to arrange and pay for the

shipping method of your choice. Please ensure that the package is properly sealed and

shipped to the address provided in our return instructions.

  • If Monako Jewelry is covering the return shipping, we will provide you with a prepaid

              shipping label via email.

4. Quality Control:

  • Once your return is received, our team will inspect the item for its condition. If the

product is used, damaged, or does not match the originally purchased product, we will

return the item to you, and no refund will be issued.

  • If the item is in good condition, we will approve the return, and you will receive a refund

via your original payment method within 5 to 10 business days after we process the

return.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our

customer support team at MONAKOSTORELLC@GMAIL.COM. We are committed to assisting you

throughout the return process.